Assistant Guest Relations Manager

Job details

Job overview

Marriott International / Sheraton Jumeirah Beach Resort is recruiting a Assistant Guest Relations Manager in Dubai, UAE. The official vacancy places the role within Rooms & Guest Services.

The Assistant Guest Relations Manager position is based in Dubai and focuses on Rooms & Guest Services. The employer's published scope centers on the following work: Handle guest requests, calls, arrivals and service coordination; provide property and local information; document and follow up requests; coordinate with operating departments and maintain professional guest communication. Candidate expectations include: Guest-service and communication capability appropriate to the role; front-office or related hospitality experience where required; Arabic language capability applies where stated in the title.

Responsibilities

• Handle guest requests, calls, arrivals and service coordination
• provide property and local information
• document and follow up requests
• coordinate with operating departments and maintain professional guest communication.

Requirements

• Guest-service and communication capability appropriate to the role
• front-office or related hospitality experience where required
• Arabic language capability applies where stated in the title.

Skills

• guest relations
• front office
• concierge
• telephone
• service recovery

About Marriott International / Sheraton Jumeirah Beach Resort

Marriott International is a global hospitality company with a broad portfolio of hotel brands and properties worldwide.

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