HungerStation (Delivery Hero) · Riyadh, Saudi Arabia · Ref: 261020260063
Website HungerStation (Delivery Hero)
Hiring Customer Care Team Leader in Riyadh, Saudi Arabia
Customer Care Team Leader at HungerStation (Delivery Hero) in Riyadh – Ref 261020260063
HungerStation (Delivery Hero) is recruiting a Customer Care Team Leader in Riyadh, Saudi Arabia.
💼 FULL_TIME
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Customer Care Team Leader
HungerStation (Delivery Hero) · Riyadh, Saudi Arabia
Closing Date: 2026-12-15 | Posted: 2026-09-06
Job Summary
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Reference
261020260063
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Company
HungerStation (Delivery Hero)
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Job Title
Customer Care Team Leader
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Location
Riyadh, Saudi Arabia
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Experience
2-3
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Valid Through
2026-12-15
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About HungerStation (Delivery Hero)
HungerStation (Delivery Hero)
Working at HungerStation (Delivery Hero)
talabat provides local delivery services and restaurant-partner technology within Delivery Hero.
Position Overview
Based in Riyadh, Saudi Arabia, this Customer Care Team Leader position supports the ongoing work of HungerStation (Delivery Hero). The role may involve coordination, documentation, service delivery, and practical problem-solving.
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Seniority
Mid-Senior Level
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Industry
Food Delivery & E-commerce
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Employment Type
FULL_TIME
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Direct Apply
FALSE
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Job Description
Role Purpose
ROLE HungerStation (Delivery Hero) is recruiting a Customer Care Team Leader in Riyadh, Saudi Arabia. RESPONSIBILITIES Purpose To manage the contact center agents and teams to ensure the operations process runs smoothly and as planned in order to resolve any customers compliments and enhance their satisfaction within the organization policy and procedures.
In addition, key Accountability Areas. To ensure desired customer delight by providing a satisfactory response to customer interaction..
Moreover, enhance the agreed targets and KPIs. Manage Customer Interactions through ticketing, Chats & Non-Live cases & outbound voice contact through his/her team for the various services..
Therefore, embody the spirit of excellence through team building, leadership people management skills. Identify areas of concern and under-performance in order to take corrective measures.
Main Activities
Foster team member development through motivation and ensuring career advancements.. Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems both through direct intervention and mentoring..
In addition, evolve more effective work process for improving customer interactions.. Constantly monitor & review performance metrics to ensure the achievement of objectives..
Moreover, to interface with respective work centers for the resolution of complaints.. Track & ensure closure of complaints and agents’ behavior..
Therefore, handle Contact Center operations effectively to ensure constant performance achievements.. Identify relevant training needs of agents & ensure effective implementation.
Meanwhile, rEQUIREMENTS Knowledge and Experience.
Delivery and Collaboration
2-3 years of relevant experience. Good communication Skills.
In addition, education and Certifications. Bachelor Degree in a relevant field is required.
Moreover, master’s degree in a relevant field is preferred EMPLOYMENT Full-time. Work model: not disclosed.
Therefore, pAY AND BENEFITS Salary amount not disclosed. Role-specific benefits not disclosed.
Meanwhile, aPPLY https://jobs.smartrecruiters.com/DeliveryHero/744000147684219-customer-care-team-leader-?oga=true
Key Responsibilities
- Purpose To manage the contact center agents and teams to ensure the operations process runs smoothly and as planned in order to resolve any customers compliments and enhance their satisfaction within the organization policy and procedures. Key Accountability Areas ● To ensure desired customer delight by providing a satisfactory response to customer interaction. ● Enhance the agreed targets and KPIs ● Manage Customer Interactions through ticketing, Chats &
- Non-Live cases &
- outbound voice contact through his/her team for the various services. ● Embody the spirit of excellence through team building, leadership people management skills ● Identify areas of concern and under-performance in order to take corrective measures ● Foster team member development through motivation and ensuring career advancements. ● Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems both through direct intervention and mentoring. ● Evolve more effective work process for improving customer interactions. ● Constantly monitor &
- review performance metrics to ensure the achievement of objectives. ● To interface with respective work centers for the resolution of complaints. ● Track &
- ensure closure of complaints and agents’ behavior. ● Handle Contact Center operations effectively to ensure constant performance achievements. ● Identify relevant training needs of agents &
- ensure effective implementation.
Candidate Requirements
- Knowledge and Experience ● 2-3 years of relevant experience ● Good communication Skills. Education and Certifications ● Bachelor Degree in a relevant field is required ● Master’s degree in a relevant field is preferred
Required Skills
Communication; teamwork; operational coordination
Compensation and Benefits
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
Role focus: Purpose To manage the contact center agents and teams to ensure the operations process runs smoothly and as planned in order to resolve any customers compliments and enhance their satisfaction within the organization policy and procedures. Key Accountability Areas.
In addition, to ensure desired customer delight by providing a satisfactory response to customer interaction.. Enhance the agreed targets and KPIs.
Moreover, manage Customer Interactions through ticketing, Chats &.
Location and Map
This role is listed in Riyadh, Saudi Arabia. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
How can I apply for this job?
Use the official application link provided on this page and review the employer requirements before submitting your application.
Is this job posted by LinkatoJobs?
No. LinkatoJobs shares verified job information for candidate convenience. The employer or its official hiring platform manages the recruitment process.
Is visa sponsorship available?
Visa sponsorship status is listed in the job summary. Candidates should confirm final eligibility directly with the employer.
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Job Application Notice
This job posting for Customer Care Team Leader at HungerStation (Delivery Hero) is shared on LinkatoJobs for informational purposes only. LinkatoJobs is not the employer and is not involved in the hiring process. Applicants should verify all job details directly through the official company website or application page before applying.
Apply for this Job
Customer Care Team Leader
HungerStation (Delivery Hero) · Riyadh, Saudi Arabia
Closing Date: 2026-12-15 | Posted: 2026-09-06
To apply for this job please visit jobs.smartrecruiters.com.