talabat (Delivery Hero) · Manama, Bahrain · Ref: 261020260069
Website talabat (Delivery Hero)
Hiring Assistant Manager Workforce Operations in Manama, Bahrain
Assistant Manager Workforce Operations at talabat (Delivery Hero) in Manama – Ref 261020260069
talabat (Delivery Hero) is recruiting a Assistant Manager Workforce Operations in Manama, Bahrain.
💼 FULL_TIME
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Assistant Manager Workforce Operations
talabat (Delivery Hero) · Manama, Bahrain
Closing Date: 2026-12-15 | Posted: 2026-02-18
Job Summary
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Reference
261020260069
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Company
talabat (Delivery Hero)
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Job Title
Assistant Manager Workforce Operations
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Location
Manama, Bahrain
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Experience
2-3
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Valid Through
2026-12-15
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About talabat (Delivery Hero)
talabat (Delivery Hero)
Working at talabat (Delivery Hero)
talabat provides local delivery services and restaurant-partner technology within Delivery Hero.
Position Overview
talabat (Delivery Hero) is recruiting a Assistant Manager Workforce Operations in Manama, Bahrain.
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Seniority
Mid-Senior Level
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Industry
Food Delivery & E-commerce
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Employment Type
FULL_TIME
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Direct Apply
FALSE
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Job Description
Role Purpose
ROLE talabat (Delivery Hero) is recruiting a Assistant Manager Workforce Operations in Manama, Bahrain. RESPONSIBILITIES – Own the end-to-end workforce management function for on-ground fulfillment teams – Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement – Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners – Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations – Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals – Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L – Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently – Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes – Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality – Track and enforce picker attendance and uniform compliance (where applicable) – Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners – Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs REQUIREMENTS – Experience in Workforce management (in store or regional scope) – 2-3 years experience in ecommerce, grocery or retail operations – Experience in building internal & external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics) – Personable and empathic approach to ways of working – Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners – Able to negotiate terms & navigate SLA that suit the overall business – Confident in influencing external partners & ensuring that business is sustained with adequate manpower EMPLOYMENT Full-time.
Main Activities
Work model: not disclosed. PAY AND BENEFITS Salary amount not disclosed.
Delivery and Collaboration
Role-specific benefits not disclosed. APPLY https://jobs.smartrecruiters.com/DeliveryHero/744000109907036-assistant-manager-workforce-operations?oga=true
Key Responsibilities
- Own the end-to-end workforce management function for on-ground fulfillment teams – Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement – Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners – Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations – Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals – Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L – Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently – Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes – Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality – Track and enforce picker attendance and uniform compliance (where applicable) – Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners – Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
Candidate Requirements
- Experience in Workforce management (in store or regional scope) – 2-3 years experience in ecommerce, grocery or retail operations – Experience in building internal & external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics) – Personable and empathic approach to ways of working – Present complex data in a simple and compelling way to stakeholders
- painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners – Able to negotiate terms & navigate SLA that suit the overall business – Confident in influencing external partners & ensuring that business is sustained with adequate manpower
Required Skills
Communication; teamwork; operational coordination
Compensation and Benefits
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
Role focus: – Own the end-to-end workforce management function for on-ground fulfillment teams – Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement – Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners – Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations – Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals – Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L – Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently – Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes – Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality – Track and enforce picker attendance and uniform compliance (where applicable) – Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners – Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs.
Location and Map
This role is listed in Manama, Bahrain. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
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Visa sponsorship status is listed in the job summary. Candidates should confirm final eligibility directly with the employer.
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Job Application Notice
This job posting for Assistant Manager Workforce Operations at talabat (Delivery Hero) is shared on LinkatoJobs for informational purposes only. LinkatoJobs is not the employer and is not involved in the hiring process. Applicants should verify all job details directly through the official company website or application page before applying.
Apply for this Job
Assistant Manager Workforce Operations
talabat (Delivery Hero) · Manama, Bahrain
Closing Date: 2026-12-15 | Posted: 2026-02-18
To apply for this job please visit jobs.smartrecruiters.com.