Raffles The Palm Dubai · Dubai, UAE · Ref: 261020260071
Website Raffles The Palm Dubai
Hiring Raffles Club Operations & Experience Manager in Dubai, United Arab Emirates
Raffles Club Operations & Experience Manager at Raffles The Palm Dubai in Dubai – Ref 261020260071
Raffles The Palm Dubai is recruiting a Raffles Club Operations & Experience Manager in Dubai, United Arab Emirates.
💼 FULL_TIME
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Raffles Club Operations & Experience Manager
Raffles The Palm Dubai · Dubai, United Arab Emirates
Closing Date: 2026-12-15 | Posted: 2026-10-22
Job Summary
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Reference
261020260071
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Company
Raffles The Palm Dubai
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Job Title
Raffles Club Operations & Experience Manager
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Location
Dubai, United Arab Emirates
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Valid Through
2026-12-15
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About Raffles The Palm Dubai
Raffles The Palm Dubai
Working at Raffles The Palm Dubai
Hotel operating business recruiting through Accor’s official careers system.
Position Overview
The advertised position is for a Raffles Club Operations & Experience Manager at Raffles The Palm Dubai in Dubai, United Arab Emirates.
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Seniority
Executive
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Industry
Hospitality
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Employment Type
FULL_TIME
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Direct Apply
FALSE
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Job Description
Role Purpose
ROLE Raffles The Palm Dubai is recruiting a Raffles Club Operations & Experience Manager in Dubai, United Arab Emirates. RESPONSIBILITIES The Raffles Club Operations and Experience Manager leads the day-to-day operation and ongoing development of Raffles Club.
In addition, the role is accountable for driving positive change, elevating service standards and creating distinctive experiences across the Club’s key offerings, including breakfast, afternoon tea and aperitivo. Working closely with Rooms, Food and Beverage, Culinary and other hotel teams, the Manager ensures that each guest touchpoint feels thoughtful, personal and consistently delivered, while maintaining engaged teams and sound commercial performance.
Moreover, key Responsibilities Service, Guest Experience and Operations Lead the Club during operating hours and ensure the team delivers warm, personalised and discreet service from welcome through farewell. Set clear service expectations and maintain consistent standards across all Raffles Club touchpoints and offerings.
Therefore, shape and deliver distinctive guest experiences for breakfast, afternoon tea and aperitivo, coordinating menus, presentation and service with Food and Beverage and Culinary teams. Meet and engage with guests, recognise repeat visitors, maintain accurate guest preferences and history, and respond promptly to individual needs and special requests.
Main Activities
Monitor guest feedback and comment cards, resolve complaints with care, and follow up on corrective actions to prevent recurrence. REQUIREMENTS Personal Attributes Calm, composed and effective under pressure.
In addition, a confident decision-maker with strong problem-solving skills. A natural leader who can coach colleagues and build team cohesion.
Moreover, guest-focused, with excellent interpersonal and communication skills. Organised, detail-oriented and able to manage competing priorities.
Therefore, proactive and adaptable, with the confidence to lead change and follow through. Qualifications and Experience Degree or equivalent qualification in tourism, hospitality or hotel management.
Delivery and Collaboration
At least five years of relevant experience, including a minimum of three years in a management role. Demonstrated ability to manage budgets, control costs and monitor performance measures.
In addition, fluent in English; knowledge of an additional language is an advantage. Strong knowledge of Micros and Microsoft Office; Opera Cloud experience is an advantage.
Moreover, eMPLOYMENT Full-time. Work model: not disclosed.
Therefore, pAY AND BENEFITS Salary amount not disclosed. Advert lists staff hotel-rate discounts; colleague stay/upgrading and dining/wellness privileges under the stated programmes.
Meanwhile, aPPLY https://jobs.smartrecruiters.com/AccorHotel/744000157086446-raffles-club-operations-experience-manager?oga=true
Key Responsibilities
- The Raffles Club Operations and Experience Manager leads the day-to-day operation and ongoing development of Raffles Club. The role is accountable for driving positive change, elevating service standards and creating distinctive experiences across the Club’s key offerings, including breakfast, afternoon tea and aperitivo. Working closely with Rooms, Food and Beverage, Culinary and other hotel teams, the Manager ensures that each guest touchpoint feels thoughtful, personal and consistently delivered, while maintaining engaged teams and sound commercial performance. Key Responsibilities Service, Guest Experience and Operations Lead the Club during operating hours and ensure the team delivers warm, personalised and discreet service from welcome through farewell. Set clear service expectations and maintain consistent standards across all Raffles Club touchpoints and offerings. Shape and deliver distinctive guest experiences for breakfast, afternoon tea and aperitivo, coordinating menus, presentation and service with Food and Beverage and Culinary teams. Meet and engage with guests, recognise repeat visitors, maintain accurate guest preferences and history, and respond promptly to individual needs and special requests. Monitor guest feedback and comment cards, resolve complaints with care, and follow up on corrective actions to prevent recurrence.
Candidate Requirements
- Personal Attributes Calm, composed and effective under pressure. A confident decision-maker with strong problem-solving skills. A natural leader who can coach colleagues and build team cohesion. Guest-focused, with excellent interpersonal and communication skills. Organised, detail-oriented and able to manage competing priorities. Proactive and adaptable, with the confidence to lead change and follow through. Qualifications and Experience Degree or equivalent qualification in tourism, hospitality or hotel management. At least five years of relevant experience, including a minimum of three years in a management role. Demonstrated ability to manage budgets, control costs and monitor performance measures. Fluent in English
- knowledge of an additional language is an advantage. Strong knowledge of Micros and Microsoft Office
- Opera Cloud experience is an advantage.
Required Skills
Microsoft Office; Opera
Compensation and Benefits
- Advert lists staff hotel-rate discounts
- colleague stay/upgrading and dining/wellness privileges under the stated programmes.
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
Role focus: The Raffles Club Operations and Experience Manager leads the day-to-day operation and ongoing development of Raffles Club. The role is accountable for driving positive change, elevating service standards and creating distinctive experiences across the Club’s key offerings, including breakfast, afternoon tea and aperitivo.
In addition, working closely with Rooms, Food and Beverage, Culinary and other hotel teams, the Manager ensures that each guest touchpoint feels thoughtful, personal and consistently delivered, while maintaining engaged teams and sound commercial performance. Key Responsibilities Service, Guest Experience and Operations Lead the Club during operating hours and ensure the team delivers warm, personalised and discreet service from welcome through farewell.
Moreover, set clear service expectations and maintain consistent standards across all Raffles Club touchpoints and offerings. Shape and deliver distinctive guest experiences for breakfast, afternoon tea and aperitivo, coordinating menus, presentation and service with Food and Beverage and Culinary teams.
Therefore, meet and engage with guests, recognise repeat visitors, maintain accurate guest preferences and history, and respond promptly to individual needs and special requests. Monitor guest feedback and comment cards, resolve complaints with care, and follow up on corrective actions to prevent recurrence.
Meanwhile, .
Location and Map
This role is listed in Dubai, United Arab Emirates. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
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Apply for this Job
Raffles Club Operations & Experience Manager
Raffles The Palm Dubai · Dubai, United Arab Emirates
Closing Date: 2026-12-15 | Posted: 2026-10-22
To apply for this job please visit jobs.smartrecruiters.com.