RAFFLES THE RED SEA · Umluj, Saudi Arabia · Ref: 021120260153
Website RAFFLES THE RED SEA
Hiring Guest Relations Agent - Raffles The Red Sea (Saudi National) in Umluj, Saudi Arabia
Guest Relations Agent – Raffles The Red Sea (Saudi National) at RAFFLES THE RED SEA in Umluj – Ref 021120260153
RAFFLES THE RED SEA is recruiting a Guest Relations Agent – Raffles The Red Sea (Saudi National) in Umluj, Saudi Arabia.
💼 FULL_TIME
Apply for this Job
Guest Relations Agent – Raffles The Red Sea (Saudi National)
RAFFLES THE RED SEA · Umluj, Saudi Arabia
Closing Date: 2026-12-22 | Posted: 2026-11-02
Job Summary
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Reference
021120260153
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Company
RAFFLES THE RED SEA
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Job Title
Guest Relations Agent – Raffles The Red Sea (Saudi National)
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Location
Umluj, Saudi Arabia
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Experience
Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.
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Valid Through
2026-12-22
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About RAFFLES THE RED SEA
RAFFLES THE RED SEA
Working at RAFFLES THE RED SEA
Hotel and resort operating business within Accor.
Position Overview
Based in Umluj, Saudi Arabia, this Guest Relations Agent – Raffles The Red Sea (Saudi National) position supports the ongoing work of RAFFLES THE RED SEA. The role may involve coordination, documentation, service delivery, and practical problem-solving.
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Seniority
Entry Level
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Industry
Hospitality
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Employment Type
FULL_TIME
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Direct Apply
FALSE
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Applicant Location
Saudi nationals only; see employer criteria
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Job Description
Role Purpose
ROLE RAFFLES THE RED SEA is recruiting a Guest Relations Agent – Raffles The Red Sea (Saudi National) in Umluj, Saudi Arabia. RESPONSIBILITIES Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions.
In addition, proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services. Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays.
Moreover, serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay. REQUIREMENTS Saudi-national eligibility restriction applies.
Therefore, qualifications & Experience: Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment. Degree or diploma in Hospitality Management or related field preferred.
Main Activities
Experience with property management systems (Opera or equivalent) is an advantage. Skills & Competencies: Exceptional interpersonal and communication skills.
In addition, high emotional intelligence with the ability to read and respond to guest needs. Strong problem-solving and service recovery skills.
Moreover, excellent organizational ability and attention to detail. Proficiency in Microsoft Office and hotel systems.
Therefore, fluency in English required; additional languages are a strong advantage. Personal Attributes: Naturally warm, gracious, and guest-focused personality.
Delivery and Collaboration
Polished, elegant appearance and professional demeanor. Calm, confident, and composed under pressure.
In addition, flexible and able to work shifts, including weekends and holidays. Discreet, trustworthy, and service-oriented.
Moreover, eMPLOYMENT Full-time.
Therefore, pAY AND BENEFITS Salary amount not disclosed. Role-specific benefits not disclosed.
Meanwhile, aPPLY https://jobs.smartrecruiters.com/AccorHotel/744000159140089-guest-relations-agent-raffles-the-red-sea-saudi-national-?oga=true
Key Responsibilities
- Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions. Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services. Maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays. Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.
Candidate Requirements
- Saudi-national eligibility restriction applies.
Qualifications & Experience:
Minimum 2–3 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment.
Degree or diploma in Hospitality Management or related field preferred.
Experience with property management systems (Opera or equivalent) is an advantage.
Skills & Competencies:
Exceptional interpersonal and communication skills.
High emotional intelligence with the ability to read and respond to guest needs.
Strong problem-solving and service recovery skills.
Excellent organizational ability and attention to detail.
Proficiency in Microsoft Office and hotel systems.
Fluency in English required - additional languages are a strong advantage.
Personal Attributes:
Naturally warm, gracious, and guest-focused personality.
Polished, elegant appearance and professional demeanor.
Calm, confident, and composed under pressure.
Flexible and able to work shifts, including weekends and holidays.
Discreet, trustworthy, and service-oriented.
Required Skills
English; Microsoft Office; Opera
Compensation and Benefits
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
Role focus: Welcome and engage guests in a warm, refined, and genuine manner, ensuring recognition of returning guests, VIPs, and special occasions. Proactively identify guest preferences, expectations, and emotional cues to personalize interactions and services.
In addition, maintain detailed guest profiles, recording preferences, feedback, and notable interactions to enhance future stays. Serve as the primary point of contact for in-house guests, ensuring their comfort and satisfaction throughout the stay.
Location and Map
This role is listed in Umluj, Saudi Arabia. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
How can I apply for this job?
Use the official application link provided on this page and review the employer requirements before submitting your application.
Is this job posted by LinkatoJobs?
No. LinkatoJobs shares verified job information for candidate convenience. The employer or its official hiring platform manages the recruitment process.
Is visa sponsorship available?
Visa sponsorship status is listed in the job summary. Candidates should confirm final eligibility directly with the employer.
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Job Application Notice
This job posting for Guest Relations Agent – Raffles The Red Sea (Saudi National) at RAFFLES THE RED SEA is shared on LinkatoJobs for informational purposes only. LinkatoJobs is not the employer and is not involved in the hiring process. Applicants should verify all job details directly through the official company website or application page before applying.
Apply for this Job
Guest Relations Agent – Raffles The Red Sea (Saudi National)
RAFFLES THE RED SEA · Umluj, Saudi Arabia
Closing Date: 2026-12-22 | Posted: 2026-11-02
To apply for this job please visit jobs.smartrecruiters.com.