Accor · Abu Dhabi, UAE · Ref: 25092609
Website Accor
Hiring Guest Relations Manager in Abu Dhabi, Abu Dhabi, United Arab Emirates
Guest Relations Manager at Accor in Abu Dhabi-25092609
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests. • Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution. • Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
💼 Full-time
🏢 On-site
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Guest Relations Manager
Accor · Abu Dhabi, United Arab Emirates
Posted: 2026-09-24
Job Summary
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Reference
25092609
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Company
Accor
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Job Title
Guest Relations Manager
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Department
Customer Service
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Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Experience
3
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About Accor
Accor is the employer named on this verified official vacancy.
Working at Accor
Accor is the employer named on this verified official vacancy.
Position Overview
Accor has listed a Guest Relations Manager vacancy in Abu Dhabi, United Arab Emirates. Candidates should be prepared to follow established procedures, manage assigned responsibilities, and contribute to team objectives.
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Seniority
Mid-Senior Level
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Industry
Hospitality
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Employment Type
Full-time
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Work Model
On-site
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Job Location Type
Physical location
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Job Description
Role Purpose
. Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests..
In addition, handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.. Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty..
Main Activities
Monitor guest satisfaction and provide feedback to management for service improvements.. Supervise and support the Guest Relations team in daily operations..
In addition, provide coaching and guidance to team members to maintain service standards.. Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences..
Delivery and Collaboration
Maintain guest records, preferences, and special requests in the hotel system.. Assist in preparing daily reports, VIP arrival plans, and guest recognition programs..
In addition, support the Guest Relations Manager in audits, inspections, and quality control initiatives.. Assist in planning and executing special events, VIP services, and guest recognition programs..
Moreover, ensure proper arrangements for guest amenities, surprises, and personalized services.
Key Responsibilities
- Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
• Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
• Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
• Monitor guest satisfaction and provide feedback to management for service improvements.
• Supervise and support the Guest Relations team in daily operations.
• Provide coaching and guidance to team members to maintain service standards.
• Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Maintain guest records, preferences, and special requests in the hotel system.
• Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
• Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
• Assist in planning and executing special events, VIP services, and guest recognition programs.
• Ensure proper arrangements for guest amenities, surprises, and personalized services.
Candidate Requirements
- Qualification:
• Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Tourism or a related discipline is preferred.
• Additional qualifications in Guest Experience, Customer Service or Luxury Hospitality would be an advantage.
Experience:
• Minimum 3 years or more of experience in Front Office, Guest Relations or a similar guest-facing role within a 5-star hotel or luxury resort.
• Minimum 2–3 years in a managerial position within Guest Relations or Front Office.
• Proven experience in managing VIP guests, guest profiling, service recovery and guest experience.
• Experience in a luxury resort environment is strongly preferred.
• Experience with PMS/CRM systems and guest profiling tools.
Technical skills:
• Strong knowledge of luxury hospitality and guest experience standards.
• Excellent understanding of guest profiling and CRM practices.
• Strong knowledge of VIP and repeat guest management.
• Excellent complaint handling and service recovery skills.
• Strong telephone etiquette and communication standards.
• Proficiency in PMS/CRM and Microsoft Office applications.
• Ability to analyse guest feedback and service quality data.
• Good knowledge of hotel operational procedures and interdepartmental coordination.
• Fluent in English and Russian, with proficiency in a third language. Other language is a plus
• Excellent verbal and written communication skills, with the ability to interact confidently and professionally with an international clientele.
Soft skills:
• Excellent interpersonal and communication skills.
• Warm, approachable and naturally guest-oriented.
• Strong leadership and team management skills.
• Excellent listening and empathy skills.
• Highly organised with strong attention to detail.
• Proactive and anticipates guest needs.
• Confident in handling difficult and sensitive situations.
• Strong problem-solving and decision-making abilities.
• Professional, discreet and trustworthy.
• Calm and composed under pressure.
• Strong cultural awareness and ability to interact with an international clientele.
• Passionate about delivering exceptional and personalised guest experiences.
• Strong sense of luxury service and attention to detail.
Required Skills
Verified role focus: Customer Service; Hospitality. Editorial career guidance — review the official qualifications for role-specific technicalsoftwarecommunicationsafety and stakeholder-management skills.
Compensation and Benefits
- Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
This verified Guest Relations Manager vacancy offers direct involvement in hospitality work with Accor in Abu Dhabi. The official description highlights responsibilities and qualifications specific to the advertised project or discipline, with direct application through the employer's authorised ATS.
Location and Map
This role is listed in Abu Dhabi, Abu Dhabi, United Arab Emirates. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
How can I apply for this job?
Use the official application link provided on this page and review the employer requirements before submitting your application.
Is this job posted by LinkatoJobs?
No. LinkatoJobs shares verified job information for candidate convenience. The employer or its official hiring platform manages the recruitment process.
Is visa sponsorship available?
Visa sponsorship status is listed in the job summary. Candidates should confirm final eligibility directly with the employer.
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Job Application Notice
This job posting for Guest Relations Manager at Accor is shared on LinkatoJobs for informational purposes only. LinkatoJobs is not the employer and is not involved in the hiring process. Applicants should verify all job details directly through the official company website or application page before applying.
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Guest Relations Manager
Accor · Abu Dhabi, United Arab Emirates
Posted: 2026-09-24
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