Assistant Learning & Development Manager

Job details

Job overview

AccorHotel is recruiting a Assistant Learning & Development Manager in Dubai, United Arab Emirates. Official vacancy REF119341U is a management appointment within Other, with responsibility drawn from the employer's active job description.

Role purpose: Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office.

Management responsibilities: Establishment of Training Tools; Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office.; Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team.; Orders and organizes distribution of Training Certificates.; Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.; Compiles course/training requirements and attendance.; Compiles hotel inspection reports, on the job observance.; Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments.; Continuously adapts them with relevant supervisors to their operational requirements.; Counseling of supervisors/employees in training matters (How to Train, etc.).; Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.; Implements hotel Learning & Development standards

Candidate requirements: Positive Orientation.; Operational Decision Making.; Self-Development & Management.; Bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.; Experience of 2 years in L&D roles within the hospitality industry with track record.; Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.; Highly developed oral and written communication skills.; Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.; Broad understanding of people strategy, including the drivers of organization effectiveness.; Strong organizational skills, ability to project manage and execute.; Ability to develop and design new and unique content.; Multicultural awareness and ability to work with people from diverse cultures.; Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.; Excellent interpersonal, and team leadership skills.; Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.; Flexibility to adapt to a dynamic and fast-paced environment.;

Workplace and engagement: Full Time, onsite, based in Dubai, United Arab Emirates. Official employer vacancy REF119341U.

Responsibilities

• Establishment of Training Tools
• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team.
• Orders and organizes distribution of Training Certificates.
• Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
• Compiles course/training requirements and attendance.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments.
• Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
• Implements hotel Learning & Development standards

Requirements

• Positive Orientation.
• Operational Decision Making.
• Self-Development & Management.
• Bachelor's degree in a relevant field of work, or an equivalent combination of education and work-related experience.
• Experience of 2 years in L&D roles within the hospitality industry with track record.
• Proven progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Demonstrated proficiency in designing and delivering effective learning programs to multi-cultural, multi-level audiences.
• Broad understanding of people strategy, including the drivers of organization effectiveness.
• Strong organizational skills, ability to project manage and execute.
• Ability to develop and design new and unique content.
• Multicultural awareness and ability to work with people from diverse cultures.
• Demonstrated teamwork communication including ability to coach and deliver feedback in a constructive manner.
• Excellent interpersonal, and team leadership skills.
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Flexibility to adapt to a dynamic and fast-paced environment.

Skills

• Project management
• Quality management
• Planning and scheduling
• Design management
• Business strategy
• Technical leadership
• Team leadership
• Performance reporting

About AccorHotel

Join Grand Mercure Dubai City , a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.; Our commitment to Diversity & Inclusion: ; We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.; Why work for Accor? ; We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.. By joining Accor, every chapter of your story is yours to write and.

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