Learning & Development Manager

Job details

Job overview

AccorHotel is recruiting a Learning & Development Manager in Abu Dhabi, United Arab Emirates. Official vacancy REF120649C is a management appointment within Training, with responsibility drawn from the employer's active job description.

Role purpose: The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy.

Management responsibilities: The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy.; The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.; The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.; Learning & Development Strategy; Develop and implement the annual Learning & Development strategy and training plan aligned with organizational objectives.; Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.; Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.; Develop and maintain structured learning pathways, career development programs, and competency frameworks.; Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.; Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.; Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.; Develop and maintain training materials, presentations, facilitator guides, and learning resources.

Candidate requirements: 5–7 years of professional experience in Learning & Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience.; Proven experience in developing and implementing organization-wide learning and development strategies.; Strong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness.; Demonstrated experience in leadership development, talent management, succession planning, and performance management.; Experience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment.; Strong knowledge of luxury service standards, employee experience, and service excellence is an advantage.; Excellent communication, presentation, facilitation, coaching, and interpersonal skills.; Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders.; Strong analytical skills with experience using L&D metrics, HR data, dashboards, and reporting to support decision-making.; Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines.; Knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.; Proficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint.; Strong budget-management and vendor-management experience.; Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.; Professional certification such as CIPD, SHRM, ATD, or an equivalent L&D qualification is an advantage.; Key Competencies; Learning & Development Strategy; Training Needs Analysis; Leadership Development; Talent Management; Performance Development; Training Facilitation; Coaching & Mentoring; Forbes Training & Compliance; Luxury Service Excellence; Employee Engagement; L&D Analytics & Reporting; Stakeholder Management; Team Leadership; Budget & Vendor Management; Project Management; Communication & Presentation;

Workplace and engagement: Full Time, onsite, based in Abu Dhabi, United Arab Emirates. Official employer vacancy REF120649C.

Responsibilities

• The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy.
• The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.
• The position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.
• Learning & Development Strategy
• Develop and implement the annual Learning & Development strategy and training plan aligned with organizational objectives.
• Conduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.
• Establish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.
• Develop and maintain structured learning pathways, career development programs, and competency frameworks.
• Evaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.
• Lead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.
• Facilitate workshops, leadership programs, coaching sessions, and employee development initiatives.
• Develop and maintain training materials, presentations, facilitator guides, and learning resources.

Requirements

• 5–7 years of professional experience in Learning & Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience.
• Proven experience in developing and implementing organization-wide learning and development strategies.
• Strong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness.
• Demonstrated experience in leadership development, talent management, succession planning, and performance management.
• Experience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment.
• Strong knowledge of luxury service standards, employee experience, and service excellence is an advantage.
• Excellent communication, presentation, facilitation, coaching, and interpersonal skills.
• Strong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders.
• Strong analytical skills with experience using L&D metrics, HR data, dashboards, and reporting to support decision-making.
• Excellent organizational and project-management skills with the ability to manage multiple priorities and deadlines.
• Knowledge of UAE Labour Law, employment regulations, and HR compliance requirements.
• Proficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint.
• Strong budget-management and vendor-management experience.
• Bachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.
• Professional certification such as CIPD, SHRM, ATD, or an equivalent L&D qualification is an advantage.
• Key Competencies
• Learning & Development Strategy
• Training Needs Analysis
• Leadership Development
• Talent Management
• Performance Development
• Training Facilitation
• Coaching & Mentoring
• Forbes Training & Compliance
• Luxury Service Excellence
• Employee Engagement
• L&D Analytics & Reporting
• Stakeholder Management
• Team Leadership
• Budget & Vendor Management
• Project Management
• Communication & Presentation

Skills

• Project management
• Quality management
• Planning and scheduling
• Design management
• Stakeholder management
• Business strategy
• Technical leadership
• Team leadership

About AccorHotel

AccorHotel is the official employer for this UAE management vacancy and provides engineering, consultancy, programme delivery and infrastructure services across complex projects.

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