Royal Service Agent - Telephone Operator

Job details

Job overview

Accor / Fairmont Fujairah Beach Resort is recruiting a Royal Service Agent – Telephone Operator in Dibba Al-Fujairah, UAE. The official vacancy places the role within Rooms.

The Royal Service Agent – Telephone Operator position is based in Dibba Al-Fujairah and focuses on Rooms. The employer's published scope centers on the following work: Handle guest requests, calls, arrivals and service coordination; provide property and local information; document and follow up requests; coordinate with operating departments and maintain professional guest communication. Candidate expectations include: Guest-service and communication capability appropriate to the role; front-office or related hospitality experience where required; Arabic language capability applies where stated in the title.

Responsibilities

• Handle guest requests, calls, arrivals and service coordination
• provide property and local information
• document and follow up requests
• coordinate with operating departments and maintain professional guest communication.

Requirements

• Guest-service and communication capability appropriate to the role
• front-office or related hospitality experience where required
• Arabic language capability applies where stated in the title.

Skills

• guest relations
• front office
• concierge
• telephone
• service recovery

About Accor / Fairmont Fujairah Beach Resort

Accor is a global hospitality group operating a broad portfolio of hotel and lifestyle brands, including properties across the UAE.

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LinkatoJobs shares this vacancy. Accor / Fairmont Fujairah Beach Resort handles recruitment and applications.

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