Accor · Abu Dhabi, UAE · Ref: 25092645
Website Accor
Hiring Telephone Operator in Abu Dhabi, Abu Dhabi, United Arab Emirates
Telephone Operator at Accor in Abu Dhabi-25092645
Answer all internal and external calls in a courteous and professional manner. • Direct calls to appropriate hotel departments or personnel efficiently. • Provide information about hotel services, room availability, amenities, and local attractions.
💼 Full-time
🏢 On-site
Apply for this Job
Telephone Operator
Accor · Abu Dhabi, United Arab Emirates
Posted: 2026-09-24
Job Summary
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Reference
25092645
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Company
Accor
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Job Title
Telephone Operator
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Department
Customer Service
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Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
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About Accor
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
In addition, while each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Moreover, hospitality is a work of heart, Join us and become a Heartist®.
Working at Accor
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
In addition, while each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Moreover, hospitality is a work of heart, Join us and become a Heartist®.
Position Overview
Accor is recruiting a Telephone Operator in Abu Dhabi, United Arab Emirates. The position supports the Customer Service function and requires dependable delivery, clear communication, and attention to professional standards.
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Seniority
Entry Level
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Industry
Hospitality
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Employment Type
Full-time
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Work Model
On-site
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Job Location Type
Physical location
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Job Description
Role Purpose
. Answer all internal and external calls in a courteous and professional manner..
In addition, direct calls to appropriate hotel departments or personnel efficiently.. Provide information about hotel services, room availability, amenities, and local attractions..
Main Activities
Log and execute wake-up call requests accurately and on time.. Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
In addition, be knowledgeable of ALL enrollments, ALL Points. Handle emergency and security calls in accordance with hotel protocols..
Delivery and Collaboration
Take guest messages and ensure timely delivery.. Assist with guest requests or complaints over the phone, escalating when necessary..
In addition, monitor and operate hotel’s switchboard and other communication systems.. Update the internal telephone directory as needed..
Moreover, maintain confidentiality and privacy of guest information.
Key Responsibilities
- Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone, escalating when necessary.
• Monitor and operate hotel’s switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.
Candidate Requirements
- High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in English - additional languages are a plus.
Required Skills
Verified role focus: Customer Service; Hospitality. Editorial career guidance — review the official qualifications for role-specific technicalsoftwarecommunicationsafety and stakeholder-management skills.
Compensation and Benefits
- Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Salary Insights
Final compensation may depend on experience, qualifications, interview performance, shift requirements, internal grading, and the employer’s approved compensation structure.
Why This Job Is a Great Opportunity
This verified Telephone Operator vacancy offers direct involvement in hospitality work with Accor in Abu Dhabi. The official description highlights responsibilities and qualifications specific to the advertised project or discipline, with direct application through the employer's authorised ATS.
Location and Map
This role is listed in Abu Dhabi, Abu Dhabi, United Arab Emirates. Candidates should confirm the exact workplace, shift arrangement, travel expectations, and reporting location directly with the employer.
Frequently Asked Questions
How can I apply for this job?
Use the official application link provided on this page and review the employer requirements before submitting your application.
Is this job posted by LinkatoJobs?
No. LinkatoJobs shares verified job information for candidate convenience. The employer or its official hiring platform manages the recruitment process.
Is visa sponsorship available?
Visa sponsorship status is listed in the job summary. Candidates should confirm final eligibility directly with the employer.
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Job Application Notice
This job posting for Telephone Operator at Accor is shared on LinkatoJobs for informational purposes only. LinkatoJobs is not the employer and is not involved in the hiring process. Applicants should verify all job details directly through the official company website or application page before applying.
Apply for this Job
Telephone Operator
Accor · Abu Dhabi, United Arab Emirates
Posted: 2026-09-24
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