Residences Manager (Appartments)

Job details

Job overview

AccorHotel is recruiting a Residences Manager (Appartments) in Dubai, United Arab Emirates. Official vacancy REF118582J is a management appointment within Customer Service, with responsibility drawn from the employer's active job description.

Role purpose: Bring your passion for hospitality, leadership, and creating a true home-away-from-home experience to Mama Shelter Dubai!

Management responsibilities: Bring your passion for hospitality, leadership, and creating a true home-away-from-home experience to Mama Shelter Dubai!; As our Resident Manager, you'll be the heart of the residential experience, looking after our residents, leading your Gang, and making sure every stay feels seamless, personal, and unmistakably MAMA. 🏡❤️✨; 🎯 Be the Captain of the Residence: Oversee the day-to-day residential operations, leading with passion, energy, and confidence while creating an environment where residents and the Gang love to be. 🌟👥; 🎯 Create a Home Away from Home: Build genuine relationships with our long-term residents, anticipate their needs, and ensure every interaction is warm, personal, and memorable. 🏡❤️; 🎯 Lead by Example: Be present, approachable, and hands-on, inspiring your team through action and setting the standard for exceptional residential service every day. 💪✨; 🎯 Build a Rockstar Gang: Lead, coach, motivate, and develop the residential services team, including Housekeeping, Maintenance, and Concierge, creating opportunities for growth and teamwork. 🚀🎓; 🎯 Own the Resident Journey: Oversee check-ins, check-outs, requests, concerns, and follow-ups, ensuring every resident feels heard, valued, and well looked after. 🔑😊; 🎯 Master the Business: Monitor occupancy, revenue, billing, rates, discounts, inventory, and operational costs while supporting the financial performance of the residence. 📈💰; 🎯 Keep Everything Running Smoothly: Ensure residential units, communal areas, amenities, and facilities are maintained to the highest standards and that issues are resolved quickly. 🛠️✨; 🎯 Champion Quality & Safety: Ensure all residential operations meet the highest standards of cleanliness, health, safety, and regulatory compliance. 🧼✅; 🎯 Own the Leasing Experience: Support and oversee leasing activities, renewals, agreements, occupancy records, and tenant relations while ensuring all contracts and policies are followed. 📋🔑; 🎯 Control the Details: Keep accurate records, monitor operational costs, follow up on maintenance, and ensure every detail of the residential operation is under control. 🔍📊

Candidate requirements: MADE FOR YOU? ONLY IF… ; 💪 Leadership comes naturally: You have 2–3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.; 🌟 Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home.; 🧠 Problem-solving is your superpower: You’ve never met a problem you couldn’t find a solution to. You stay calm, think creatively, and make things happen.; 📊 You understand the business: Occupancy, revenue, costs, billing, and operational performance are all part of your game.; 🔥 You stay cool under pressure: unexpected requests, busy days, and last-minute challenges? You know how to handle them with confidence and a smile.; 🙌 You believe great teams build great experiences: You’re a team player who isn’t afraid to roll up your sleeves, support your Gang, and get stuck in.; 🗝️ Integrity is non-negotiable : You lead with honesty, professionalism, accountability, and respect.;

Workplace and engagement: Full Time, onsite, based in Dubai, United Arab Emirates. Official employer vacancy REF118582J.

Responsibilities

• Bring your passion for hospitality, leadership, and creating a true home-away-from-home experience to Mama Shelter Dubai!
• As our Resident Manager, you'll be the heart of the residential experience, looking after our residents, leading your Gang, and making sure every stay feels seamless, personal, and unmistakably MAMA. 🏡❤️✨
• 🎯 Be the Captain of the Residence: Oversee the day-to-day residential operations, leading with passion, energy, and confidence while creating an environment where residents and the Gang love to be. 🌟👥
• 🎯 Create a Home Away from Home: Build genuine relationships with our long-term residents, anticipate their needs, and ensure every interaction is warm, personal, and memorable. 🏡❤️
• 🎯 Lead by Example: Be present, approachable, and hands-on, inspiring your team through action and setting the standard for exceptional residential service every day. 💪✨
• 🎯 Build a Rockstar Gang: Lead, coach, motivate, and develop the residential services team, including Housekeeping, Maintenance, and Concierge, creating opportunities for growth and teamwork. 🚀🎓
• 🎯 Own the Resident Journey: Oversee check-ins, check-outs, requests, concerns, and follow-ups, ensuring every resident feels heard, valued, and well looked after. 🔑😊
• 🎯 Master the Business: Monitor occupancy, revenue, billing, rates, discounts, inventory, and operational costs while supporting the financial performance of the residence. 📈💰
• 🎯 Keep Everything Running Smoothly: Ensure residential units, communal areas, amenities, and facilities are maintained to the highest standards and that issues are resolved quickly. 🛠️✨
• 🎯 Champion Quality & Safety: Ensure all residential operations meet the highest standards of cleanliness, health, safety, and regulatory compliance. 🧼✅
• 🎯 Own the Leasing Experience: Support and oversee leasing activities, renewals, agreements, occupancy records, and tenant relations while ensuring all contracts and policies are followed. 📋🔑
• 🎯 Control the Details: Keep accurate records, monitor operational costs, follow up on maintenance, and ensure every detail of the residential operation is under control. 🔍📊

Requirements

• MADE FOR YOU? ONLY IF…
• 💪 Leadership comes naturally: You have 2–3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang.
• 🌟 Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home.
• 🧠 Problem-solving is your superpower: You’ve never met a problem you couldn’t find a solution to. You stay calm, think creatively, and make things happen.
• 📊 You understand the business: Occupancy, revenue, costs, billing, and operational performance are all part of your game.
• 🔥 You stay cool under pressure: unexpected requests, busy days, and last-minute challenges? You know how to handle them with confidence and a smile.
• 🙌 You believe great teams build great experiences: You’re a team player who isn’t afraid to roll up your sleeves, support your Gang, and get stuck in.
• 🗝️ Integrity is non-negotiable : You lead with honesty, professionalism, accountability, and respect.

Skills

• Contract management
• Quality management
• Growth planning
• Team leadership
• Performance reporting
• Multidisciplinary coordination

About AccorHotel

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!; These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.. . Whatever your role, we're all here to make the customer experience as unforgettable as possible.; Our mission: to bring little moments of happiness to people.. . Our growth has enabled us.

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