Duty Manager

Job details

Job overview

AccorHotel is recruiting a Duty Manager in Ras Al-Khaimah, United Arab Emirates. Official vacancy REF112365W is a management appointment within Other, with responsibility drawn from the employer's active job description.

Role purpose: We are seeking an experienced and detail-oriented Duty Manager to join our dynamic team in Ras Al-Khaimah, United Arab Emirates.

Management responsibilities: In this pivotal role, you will oversee daily operations, lead our team with empathy and assertiveness, and ensure exceptional service delivery across all departments.; As a Duty Manager, you will be the backbone of our organization during your shifts, making decisive decisions, resolving challenges efficiently, and fostering a collaborative environment where excellence thrives.; Supervise and support operational teams across all departments, providing coaching and mentorship to ensure consistent service excellence and adherence to company standards; Lead and manage daily operations during assigned shifts, maintaining organizational efficiency and responding promptly to operational needs; Handle guest inquiries, requests, and complaints with empathy and professionalism, ensuring timely and satisfactory resolution while maintaining transparent communication; Conduct team briefings and departmental meetings to communicate hotel updates, policies, and procedures effectively; Make decisive operational decisions and manage crisis situations with resilience and analytical thinking, prioritizing guest safety and satisfaction; Monitor and analyze operational metrics, revenue reconciliation, and financial procedures to support organizational goals; Coordinate seamlessly with all hotel departments to ensure smooth operations and integrated guest experiences; Assist with roster preparation and scheduling to meet operational requirements while maintaining labor budget efficiency; Support recruitment, onboarding, training, and performance development initiatives for team members; Ensure compliance with health, safety, privacy regulations, and company policies across all operational areas

Candidate requirements: Diploma in Hospitality Management, Business Administration, or related field (preferred); Minimum 3 years of relevant experience in hospitality operations, hotel management, or similar corporate operational environment; Proven experience in shift management, team supervision, and leadership within a fast-paced operational setting; Strong proficiency with property management systems (PMS) and hotel operational software; Excellent working knowledge of Microsoft Outlook and Microsoft Office suite; Exceptional communication and interpersonal skills with the ability to interact effectively with diverse teams and guests; Demonstrated crisis management and problem-solving abilities with strong analytical skills; Financial acumen with understanding of revenue management, reconciliation, and budget management; Knowledge of health, safety, compliance, and regulatory requirements in hospitality operations; Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently; Ability to work flexible 24/7 roster schedules, including nights, weekends, and holidays; Conflict resolution and negotiation skills with a customer-focused mindset; Proficiency in incident reporting, documentation, and record-keeping; Resilience, adaptability, and the ability to remain composed under pressure; Commitment to continuous learning and professional development;

Workplace and engagement: Full Time, onsite, based in Ras Al-Khaimah, United Arab Emirates. Official employer vacancy REF112365W.

Responsibilities

• In this pivotal role, you will oversee daily operations, lead our team with empathy and assertiveness, and ensure exceptional service delivery across all departments.
• As a Duty Manager, you will be the backbone of our organization during your shifts, making decisive decisions, resolving challenges efficiently, and fostering a collaborative environment where excellence thrives.
• Supervise and support operational teams across all departments, providing coaching and mentorship to ensure consistent service excellence and adherence to company standards
• Lead and manage daily operations during assigned shifts, maintaining organizational efficiency and responding promptly to operational needs
• Handle guest inquiries, requests, and complaints with empathy and professionalism, ensuring timely and satisfactory resolution while maintaining transparent communication
• Conduct team briefings and departmental meetings to communicate hotel updates, policies, and procedures effectively
• Make decisive operational decisions and manage crisis situations with resilience and analytical thinking, prioritizing guest safety and satisfaction
• Monitor and analyze operational metrics, revenue reconciliation, and financial procedures to support organizational goals
• Coordinate seamlessly with all hotel departments to ensure smooth operations and integrated guest experiences
• Assist with roster preparation and scheduling to meet operational requirements while maintaining labor budget efficiency
• Support recruitment, onboarding, training, and performance development initiatives for team members
• Ensure compliance with health, safety, privacy regulations, and company policies across all operational areas

Requirements

• Diploma in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 3 years of relevant experience in hospitality operations, hotel management, or similar corporate operational environment
• Proven experience in shift management, team supervision, and leadership within a fast-paced operational setting
• Strong proficiency with property management systems (PMS) and hotel operational software
• Excellent working knowledge of Microsoft Outlook and Microsoft Office suite
• Exceptional communication and interpersonal skills with the ability to interact effectively with diverse teams and guests
• Demonstrated crisis management and problem-solving abilities with strong analytical skills
• Financial acumen with understanding of revenue management, reconciliation, and budget management
• Knowledge of health, safety, compliance, and regulatory requirements in hospitality operations
• Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently
• Ability to work flexible 24/7 roster schedules, including nights, weekends, and holidays
• Conflict resolution and negotiation skills with a customer-focused mindset
• Proficiency in incident reporting, documentation, and record-keeping
• Resilience, adaptability, and the ability to remain composed under pressure
• Commitment to continuous learning and professional development

Skills

• Growth planning
• Team leadership
• Performance reporting
• Multidisciplinary coordination

About AccorHotel

AccorHotel is the official employer for this UAE management vacancy and provides engineering, consultancy, programme delivery and infrastructure services across complex projects.

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