Head Waitress - Lobby Lounge

Job details

Job overview

AccorHotel is recruiting a Head Waitress – Lobby Lounge in Dubai, United Arab Emirates. Official vacancy REF109638D is a management appointment within Customer Service, with responsibility drawn from the employer's active job description.

Role purpose: We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication.

Management responsibilities: We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication.; This position reports to Outlets Supervisor.; KEY ROLES & RESPONSIBILITIES; Maintain the LQA service standards as required for the Outlet.; Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon.; Report to shift 10 mins before start time and communicate in advance if any delay.; Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.; Present children's menus when appropriate, and describe specials and alternative cuisine.; Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.; Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures; Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.; Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.

Candidate requirements: What will you bring to this role? ; PERSONAL ATTRIBUTES ; Excellent reading, writing and oral proficiency in English; Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.; Courteous and helpful to colleagues and guests; Experienced in all aspects of restaurants service; Must be well-presented and professionally groomed at all times; Trainer with solid motivational and teamwork skills; Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments; Able to perform all the tasks accurately and efficiently; Embrace the Raffles brand promise and luxury in your role and in all your interactions. ; Foster an inclusive environment where every individual feels valued and respected ; QUALIFICATIONS ; Knowledgeable in food and beverage service standards and up-selling skills; High awareness on maintaining 5-star standards; Knowledgeable on Micros and Opera system and Cashiering process; EXPERIENCE ; Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.;

Workplace and engagement: Full Time, onsite, based in Dubai, United Arab Emirates. Official employer vacancy REF109638D.

Responsibilities

• We invite you to join the world of luxury hospitality at Raffles Dubai as our new Head Waitress in Raffles Salon our award-winning lobby lounge to support both the colleagues and leaders in achieving the highest quality of both service and standards and improving the level of guest satisfaction through positive engagement and communication.
• This position reports to Outlets Supervisor.
• KEY ROLES & RESPONSIBILITIES
• Maintain the LQA service standards as required for the Outlet.
• Read daily reports, hotel updates shared via Outlet communication methods and to acknowledge any VIP’s arrivals to ensure they are acted upon.
• Report to shift 10 mins before start time and communicate in advance if any delay.
• Must know all Food & Beverage menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
• Present children's menus when appropriate, and describe specials and alternative cuisine.
• Serve and clear food and beverage items in an unobtrusive and professional manner using Tray/appropriate service ware at all times.
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.
• Ascertain guests’ satisfaction and handle any problem which may arise, informing the Supervisor/Manager of the problem and how it was resolved.

Requirements

• What will you bring to this role?
• PERSONAL ATTRIBUTES
• Excellent reading, writing and oral proficiency in English
• Strong communication skills, the ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.
• Courteous and helpful to colleagues and guests
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
• Able to perform all the tasks accurately and efficiently
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• QUALIFICATIONS
• Knowledgeable in food and beverage service standards and up-selling skills
• High awareness on maintaining 5-star standards
• Knowledgeable on Micros and Opera system and Cashiering process
• EXPERIENCE
• Minimum 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment.

Skills

• Quality management
• Team leadership
• Performance reporting
• Multidisciplinary coordination

About AccorHotel

Raffles Hotels & Resorts ; The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. ; Raffles Dubai ; An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.; About the.

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LinkatoJobs shares this vacancy. AccorHotel handles recruitment and applications.

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